📍 Location: Everett, WA, US
💼 Type: Fulltime
🏠 Work: On-site
📝 Description: Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community\\-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:
Sea Mar is a mandatory COVID\\-19 and flu vaccine organization
Job Title
Medical Assistant Supervisor
As a mission\\-driven organization, the core values of, and the services offered at Sea Mar are
based on the belief that everyone deserves to be respectfully treated in a way that preserves
dignity and enhances self\\-worth. Sea Mar is an advocate for its clients and aims to achieve
industry\\-leading, client\\-centered, culturally\\-aware services.
Sea Mar employees serve as an extension of this mission and demonstrate their commitment to
an excellent client experience by:
Understanding and empathizing with client needs
Surpassing client expectations
Demonstrating a high level of integrity
Exhibiting compassion and commitment
Advocating for social justice
Taking pride in individual work as well as that of the team
Continually learning to stay current with industry standards, best practices and
technology
As a Sea Mar employee, the individual in this position commits to adherence to these values to
their utmost ability and endeavors to strengthen and embody this mission daily.
**Position Summary**
The Medical Assistant Supervisor is a leadership position within Sea Mar’s medical clinics, working
collaboratively with the Nurse Manager to ensure all patients are receiving quality care and services.
The Medical Assistant Supervisor is responsible for supervising the day to day function of the unit
she/he is assigned to. This may include, but is not limited to: overseeing the performance of the
medical assistants working in the unit, assisting with the patient flow issues, performing
procedures as needed, assuring that all medical assistants are completing every clinical quality
measures for all patients, assisting with patient assessments, administrative duties as assigned
and managing phone messages for the providers in the assigned pod. Works collaboratively
with all other healthcare team members to provide the best outcomes for the patients and the
Medical Assistant Supervisor Job Description organization. The MA Supervisor will be required to perform other duties as assigned by the Nurse Manager or Clinic Manager.
**Duties and Responsibilities**
* The primary role of the Medical Assistant Supervisor is to hire, train and supervise their assigned units to ensure effective and efficient patient care is being provided. In doing so, each patients will receive quality, patient\\-centered care following established clinical guidelines for both preventive care and chronic disease management.
* The Medical Assistant Supervisor is considered a leader and works collaboratively with the Nurse Manager and other departments to ensure all performance measures are met, which include but are not limited to clinical quality measures, provider productivity and resource management.
* The Medical Assistant Supervisor is responsible for evaluating medical assistant performance, and may provide feedback on the performance of other positions within the clinic.
* The Medical Assistant Supervisor holds a leadership position within the clinic and organization and provides clinical and administrative supervision to the clinical care team personnel in the clinic, including medical assistants (MAs), and phlebotomists.
* The Medical Assistant Supervisor is responsible for ensuring all employees adhere to the AIDET model of service with the expectation that every employee provides exceptional service to every person, every time.
* Competency evaluations and responsibilities will be tested annually in conjunction with the performance evaluation.
Other duties may be assigned.
Essential duties and responsibilities:
Provides leadership, training and guidance to clinical staff.
Supervises and evaluates the performance of clinical care team staff, including medical assistants and phlebotomists.
Supervises other care team members, care coordinators.
Provides staff training using a variety of methods and assesses competency by administering
competency tests.
Addresses personnel issues to promote a productive and supportive work environment.
Provide documentation to manager in cases of disciplinary action
Monitors staff performance relative to quality patient care.
Reviews and analyzes clinic and organizational data to measure the effectiveness of quality patient
care.
Demonstrates skills necessary to provide care appropriate to the age of patients served.
Demonstrates the principles of growth and development over the lifespan.
Demonstrates clinical guidelines for preventive care and chronic disease management. This includes understanding the needs of patients according to age, gender and clinical presentation.
Conducts nursing audits to measure staff performance and patient health outcomes. The interval of audits may be daily, weekly or monthly as directed by performance.
Plans and implements on\\-going in\\-service trainings for staff according to the established
requirements. Trainings include annual corporate trainings, QI trainings specific to the nursing
department and infection control, and any trainings needed to accommodate system or regulatory
changes.
Ensures medication administration, storage, maintenance, dispensation and waste logs are
maintained in accordance with Sea Mar policies and procedures.
Ensures quality controls are performed and documented as required.
Assures infection control measures are appropriately implemented in the clinic. Includes surveillance and prevention of the spread of infection.
Disinfects and sterilizes equipment.
Supervises resources during outbreaks and when there is an influx of patients.
Trains staff on the use of personal protective equipment.
Demonstrates knowledge, proficiency and compliance with regulatory requirements including, but
not limited to: The Joint Commission, NPSG, Department of Health, and contractual obligations.
Provides training and oversight of clinic staff in these areas.
Coordinates annual employee health screenings.
Ensures all medical and nursing policies and procedures are followed and implemented.
Monitors the provider/medical assistant huddle to ensure huddle time is used in an effective and
productive manner, and is used to identify gaps in care for both preventive and chronic disease
measures.
Supervises tracking activities such as childhood immunizations, chronic disease management,
abnormal pap smears, abnormal mammograms and other clinical measures as identified by the
organization.
Oversees the daily work of medical assistants to assure referrals are being processed in an efficient
and timely manner per organizational policy.
Hires, trains and evaluates performance of nursing staff and implements performance plans for staff who are not meeting employment standards.
Supervises schedules to assure maximum patient accessibility and organizing staff resources to meet clinic needs.
Manages patient grievances.
Follows the AIDET model of customer service to ensure patients, peers and visitors have an
exceptional experience during their visit.
Implements team\\-based care by following the Synchronization Model of Care as part of our Patient
Centered Medical Home recognition
Ensures that all medical policies and procedures are followed and implemented.
Annually signs a confidentiality statement that covers all patient\\-related information.
Other duties as assigned.
MA Supervisor Reponsibilities Related to Patient Care are:
Responsible for the overall patient flow for the team.
Manage all incoming calls and messages for the providers on assigned pod in a personalized
and efficient manner. This may require the use of standing orders to manage patient
requests for medication refills, etc. The MA Supervisor will forward all patient requests and
questions to the appropriate provider and respond according to provider instructions for
management. May delegate to MA’s in pod as appropriate.
Facilitate the appropriate management and response to abnormal lab and test results under
the guidance of the providers and the licensed nursing staff.
Respond to patient questions and requests.
Assure that all scheduled patients are seen in a reasonable amount of time, and assure that
those without appointments are assisted appropriately.
Facilitate emergency referrals as requested by providers according to the utilization
management guidelines.
Responsible for the management of nurse visit encounters under a licensed nurse or
provider. This will include fast\\-track immunizations, annual employee screenings, and any
procedures approved by the Medical Director.
Required to administer IM injections, SubQ and intradermal injections.
Track, perform and complete Clinical Quality Measures for their team.
Be troubleshooter and resource person for the pod. This may include processing patients
and calling for lab/test results to facilitate patient flow.
The MA Supervisor may occasionally be asked to travel to another Sea Mar site to assist
with staffing needs. The employee will receive travel time, mileage and wages.
You must escort each patient to and from the treatment rooms.
Incoming clinical phone calls will be transferred to the Nursing Manager, Medical Assistant
supervisor, or the Nursing Supervisor. Any calls referred to you by your supervisor
requiring additional follow\\-up will be resolved by you within 1 business day.
Responsible for communicating Provider delays and delays in patient flow to the Front Desk
staff as well as the patient.
**Patient Acute Illness Screening Responsibilities are:**
MA Supervisor will work with the patient’s primary care provider and other providers in the
pod when PCP is not available to assess the level of acuity and appropriate management of
telephone or walk\\-in patients without appointments and/or those with acute symptoms.
Appropriate courses of action may include offering the same or next day appointments, or, if
necessary, referring to another agency or emergency room. Perform daily review of the
providers’ schedule to accommodate add\\-ons, standby patients, and avoid overbooking. When
patients are determined a priority due to abnormal vital signs the provider will be immediately
notified and emergency medical intervention will be instituted as needed. Every interaction
with patients must be documented according to Sea Mar protocol.
**Personnel and Performance Metrics*** Will support a team to see an average of 21 patients per provider (MD) or an average of 18 patients per provider (ARNP/PA).
* Will ensure all patients are being seen in a safe and timely manner.
* Will ensure medication administration, storage, maintenance and dispensation and waster logs are maintained in accordance with Sea Mar policies and procedures.
* Track, perform and complete Clinical Quality Measures for their teams.
* Collect, screen and perform clinical quality measures for every patient roomed, ensuring quality controls are performed and documented daily.
* Will provide highest customer service at each patient visit including escorting each patient to and from the treatment rooms.
* All referral calls referred to you by your supervisor, requiring additional follow\\-up will be resolved within one (1\\) business day.
**Desired Qualities and Qualifications**
Must have graduated from an accredited program with an active MA\\-C license in the state of
Washington or be licensed as an LPN in the State of Washington
Bilingual English/Spanish strongly desired.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Must demonstrate a strong work ethic, honesty and dependability.
Must have good physical health, emotional stability and personality suited to meet the physical,
mental, emotional and social needs of the population served.
Must possess strong leadership, supervisory and training skills with a strong clinical background in
ambulatory care.
Must be able to interact sensitively and effectively with people of diverse backgrounds.
Must possess excellent problem solving abilities.
Ambulatory care and supervisory experience required.
Ability to read and write proficiently in English.
Must demonstrate clear and concise written and verbal communication.
Must be able to calculate medical dosages (i.e. mg to ml).
Should be able to analyze and present simple data as needed for reports.
Must possess the ability to solve practical problems in a variety of situations where only limited
standardization exists.
Must be able to make decisions independently and have a good sense of medical priority.
Must be able to anticipate the needs of patients and providers according to clinical presentation.
Must be able to anticipate the needs of the clinic according to existing demands and resources and
based on historical trends.
Must be able to problem solve creatively in a variety of situations and circumstances.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Must be computer literate and proficient in software including Microsoft Word, Excel, and Outlook.
Will be expected to use SharePoint, Arcadia, OneHealth Portal, HealthPlanFinder, electronic health
records, EKG monitors, retinal cameras and other technical resources as needed.
Must be proficient with Sea Mar’s patient management and electronic health records systems before end of probationary period.
**Certificates, Licenses, Registrations, and Medical Screening**
Certificate of Completion from a Medical Assistant program, or equivalent, which must meet the
criteria, including HIV/AIDS education, to register with the Washington State Department of Health
for the Health Care Assistant Certification, Category A, C \\& E. Must have a minimum of 2 years’
experience.
Must be a Certified Medical Assistant (CMA) with the State of Washington or qualify to register as a
Health Care Assistant A, C, E through the Washington State Department of Health. Must undergo
state mandated HIV education.
This position must obtain Basic Life Support (BLS) CPR within 90 days of hire date and is required
to maintain current BLS CPR throughout employment.
**Additional Requirements**
Pre\\-hire and annual employee health screening required
Annual influenza vaccine required. Only exception is for employees with a medical or religious
exemption approved by Administration. Employees with an approved medical or religious
exemption must wear a mask at all time during the flu season.
**Work Environment**
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. The Medical Assistant Supervisor may be required to share workspace with other staff members.
**Physical Requirements**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the
employee is regularly required to walk, talk and hear. The employee is frequently required to stand, use hands to finger, handle or feel, and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. There is potential for exposure to communicable diseases and blood\\-borne pathogens.
**Supervision**
The Medical Assistant Supervisor may supervise the following employees:
Medical Assistants
Referral Tracking Specialists
Care Coordinators
Integration Specialist
Lab Personnel
Externs
**Conditions of Employment**
The MA Supervisor must sign an oath of permanent confidentiality covering all patient related
information and must receive a background check from the Washington State Patrol. The
employee must meet the organization’s health screening requirements for tuberculosis
screening and immunization status. The new employee and Nursing Manager shall sign and
date the job description to affirm the validity of the information herein and to signify
compliance with the conditions of employment.
Hourly \\- Hourly Plan, 27\\.32 USD Hourly**What We Offer:**
Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it’s a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full\\-time employees working 30 hours or more, receive an excellent benefit package of:
* Medical
* Dental
* Vision
* Prescription coverage
* Life Insurance
* Long Term Disability
* EAP (Employee Assistance Program)
* Paid\\-time\\-off starting at 24 days per year \\+ 10 paid Holidays.
* We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.
Sea Mar is an equal opportunity employer.
Please visit our website to learn more about us at www.seamar.org. You may also apply thru our Career page at this link.
🔗 Apply Direct: https://seamar.wd12.myworkdayjobs.com/sea_mar/job/Everett/MA-Supervisor_JR101205
🔗 Job Board: https://www.indeed.com/viewjob?jk=9400536b75462e17